About Sustain Justice Edition
Georgia Justice Information System (GAJIS) - SUSTAIN
SUSTAIN is a court case management system that provides a method of organizing, storing, and retrieving case information to support a variety of court record keeping and case management functions. The SUSTAIN database supports all types of court cases, including civil, criminal, traffic, domestic relations, probate, juvenile and others.
As of January 1, 2006, 42 county and municipal court sites across the state are operating remotely on centrally located servers over the Internet as part of Operation SUSTAIN over Citrix (OSOC).
There are over 100 local installations of SUSTAIN (94 courts). User training rotation is in progress at the AOC satellite office in Macon. Court sites are able to "go live" the day after training.
Documentation: 
(all files .doc)
Sustain Sites
FAQ's
HEAT (Help Desk Expert Automation Tool)
This system provides a mean to automate the reporting requirements of IT staff in the field, track the data, and use it for reports and assessments. The reports contain information including travel time, activities, and customer sites visited. To accomplish this, field staff is required to log this information as part of their daily activities in the HEAT Issue Tracking System. Capturing this data in the HEAT Issue Tracking System allows it to be linked to a specific issue and customer, and provides the opportunity to include this data when reporting on and evaluating other aspects of IT service operations and effectiveness.
This tool is also being utilized internally to track, monitor and report on support issues related to the staff located at the Atlanta Office as well as the remote sites. Statistical and historical reporting will allow the IT gauge the level of service that is being provided throughout the State as well as within our office.
Sustain Over Citrix
Sustain Training Announcement - February - April 2006
Demos
- How Do I Login to Citrix?
- More Coming Soon....
Featured Courts
Judge Sylvia Stone, Coffee County Probate Court
"We have used SUSTAIN over Citrix for nearly 14 months. The software meets our needs, prints all the reports we are required to do, and meets the requirements of Georgia statutes as to marriages and firearms licenses. There are at least three very good reasons for using SUSTAIN: (1) the wonderful support of the AOC technicians, (2) the support team will customize (where permitted) the program to fit the needs of the individual courts, and (3) the software and support are provided to the county at no cost to us."
"As Chief Magistrate of Evans County, I offer the following comments about the sustain/citrix program. These comments reflect the sentiment of Emily Downs and Betty Oliver, Clerks of the Evans Magistrate Court.
The sustain program has met our needs and expectations toward court caseload management and fiscal accountability all at no cost to our county. The area sustain support staff are always willing and available to assist us with problems or improvements and have offered a variety of resources that we were unaware of to begin with. We officially began the sustain program on April 1, 2005, and look forward to additions and expansions of the program. We currently are using all components of the program available on sustain with the exception of checkwriting which we plan to begin in the near future." - Judge Larry S. Anderson, Chief Magistrate Evans County
No comments:
Post a Comment